Jamilyn Npg

Unauthorized debit of my account

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I called in early February or I should I say had a hard time but finally found the number to call, which is no longer available to cancel my account and discuss overage charges. They would not reimburse the money.

However, they kept on debiting my account. When trying to get a hold of them the number no longer worked, very sketchy. I have no other choice but then to change my debit card and they wont be able to debit my account anymore. In fact on my TV it shows that my account is canceled as it states plan details/no subscription, so then why do they keep on charging me?

I guess the only plausible reason is that theyre stealing money.

What other reason would there be as theyve canceled my account per my request but yet continue to debit my account. Never again will I use frendly!

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Pros:
  • Family friendly tv
Cons:
  • Keep debiting your account when you cancel

Preferred solution: Full refund

User's recommendation: Stay clear of frendly!!!

Anonymous
map-marker Prineville, Oregon

Tv great commercials not family friendly

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The TV shows themselves are flying. However they do not monitor the commercials and they are very vulgar and not appropriate for family friendly TV. They need to monitor their commercials to advertise family, friendly TV. Im very seriously considering ending my subscription over their commercials.
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User's recommendation: Commercials not monitored

Tia H Dln

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Verified Reviewer

Misleading ads and hideous policies that take advantage of the consumer.

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Try Don't bother. They do not have the features they advertise and I wasn't able to see the shows I wanted . They also don't refund. I recommend flooding the BBB with complaints if you have been scammed by their policies and ads.
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Loss:
$15
Cons:
  • Greedy and untrustworthy

Preferred solution: Full refund

User's recommendation: Try Pluto or Roku TV

Anonymous
map-marker Prineville, Oregon

Tv great commercial horrid not family friendly at Al!

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The tv shows are great however commercial s so horrid I turn them off cant let my kids watch the commercials they are so bad Im thinking of cancelling they need to monitor commercials if they want to advertise family friendly tv
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User's recommendation: Be prepared to turn off commercials

Deborah B Gvu

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Verified Reviewer

Can't talk to anyone on charges

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I was charged $64.19 and $102.71 And I don't know why I want my money back you can cancel frndly tv for all I care
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Loss:
$185
Cons:
  • Billing not being able to get a hold of someone

Preferred solution: Full refund

User's recommendation: Don't get the channel

Sue L Qml

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Verified Reviewer

Are you trying to scan money from me

You turn my app off I paid this month what's going on I want someone to get in touch with me or I will go to the media I want to reply please someone get in touch with me what is the deal these apps are backing on people saying they old when they don't owe any money for that month and I am pissed off
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Pros:
  • I want my app back on please

Preferred solution: I would like for you to put my app back on please you will have you ever been yes I have are you looking forward to

Anonymous
map-marker Naperville, Illinois

Absolute garbage

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Downloaded app for free trial period. Couldnt even get through one episode of a show in 3 hours due to issues with the app. I will be seeing that spinning circle in my sleep, and no it wasnt my internet, every other thing worked fine. This app is garbage.
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User's recommendation: Any other app

Aundre Nms

Lousy customer service && every 2 weeks recorded program magically disappears

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First there is NO telephone number to speak to a LIVE HUMAN; chat is robots/machines, because they just keep repeating the same old *** & bull LIES and e-mail, after waiting OVER a week, no response.

I like to watch series from season 1 episode 1 to the end, because there are times there are things that an earlier episode makes clearer. Ive been trying to watch/record The Invaders: every other week either its NOT recorded or when it is, its ONLY partially recorded and the LAST TWO TIMES, I got up to physically watch it, but did NOT delete it, so I could watch in order, and the next day FRNDLY magically removed it ! I have contacted their robot/machine chat and they say SORRRRREEEEE and offer me an additional week or two of my subscription, whats the point if I still cant get the show to stay recorded && the complete show !

Im DUMPING THEM when my subscription ends, Ill pay considerably more but hopefully will get better service content and will have a live human instead of robots/machines !

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Pros:
  • Price is acceptable
  • When it records
Cons:
  • No live human to speak on the phone to
  • Constant battles and lies over why my recording shows recorded

Preferred solution: Deliver product or service ordered

User's recommendation: Go with monthly plan to be sure everything you record is valid

Ricky W Kdt

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Verified Reviewer

I need my friend sent to this email Wilson ricky290@***.com

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I have a new Email address So I can not get in to Friend what my Old one the new one Wilson ricky290@***.com
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Preferred solution: My savior back on

Valerie W Lsh

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Verified Reviewer

I took photo of the message they are liers don’t trust them

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Frndly TV - I took photo of the message they are liers don’t trust them
Frndly TV - I took photo of the message they are liers don’t trust them - Image 2
After I ended up getting my 119.00 back they send messages and had the nerve to state you can continue to watch friendly until October 18, 2024 *** them foreign people are a mess so I took a photo of it because I knew it was a lie
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Loss:
$119

User's recommendation: Be mindful of the card you use

Jennie A Pty

Unauthorized payment

I would like for my money to b put back on my card I didnt order this service $102 is what was taking from me today
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Loss:
$102

Preferred solution: Full refund

Sally K Njx
map-marker Glasgow, Kentucky

Spinners, Freezing, More spinners! Some channels are impossible to watcg as they spin continually!

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2/13/24

Watched the Moonshiners all the way through with NO issues at all!

Switched to the Outdoor channel and had spinners that lasted some time every 5 minutes!

Switched to the Pursuit channel and the same thing. These two channels have NEVER been viewed without spinners or freezing.

One other hunting channel as well...can't think of the name of it.

I have contacted Frndly on several occasions and I am ALWAYS walked through the same steps.

I always take those same steps and it may or may not help but never longer than a few days.

So sick of it!! Not worth the annual subscriptipon.

And what s with this VICE channel and its sexual content???

I thought this was a family friendly company.

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User's recommendation: AVOID the hassle!! Bypass frndly !!

Anonymous
map-marker Dallas, Texas

Change my way of payment

Updated by user Apr 19, 2024

They willingly sent the link to change my payment status

Original review Apr 15, 2024
I closed my bank account and opened a new one. The old account will not work How do I pay for my service, now Please tell me how to do this
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Shelia W Qeo

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Verified Reviewer

Just sucks! I should not have to pay to cancel my subscription

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Being charged for something I cancelled 2 months ago. And then wants to charge me to cancel it. Went on App to do it now they taking me through loops to cancel it. Havent watched it in over 4 months so thats terrible customer service. Ive cancelled it twice and still being charged. Not great service at all
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Preferred solution: Full refund

Isidro Coc
map-marker Stonington, Connecticut

I am a pd customer and it won't let me watch tv and says says subscribe to watch

My bank account got hacked. I need to speak with someone. What is your phone number. I can't use my computer
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